Copes- Carers Offering Peers Early Support

Trying to support someone with a mental illness can be a very lonely, frustrating and difficult experience for families and carers. It can feel quite overwhelming at times, trying to understand the complexities of mental illness and then working out what to do about it. Families often talk about feeling like they are walking on egg shells and live with the fear and uncertainty of not knowing what's around the corner.

In partnership with Eastern Health, we provide the Eastern COPES (Carers Offering Peers Early Support) Program to provide additional support to carers and families across the inner Eastern region of Melbourne. The COPES workers are someone you can go to for support, information and referrals. Sometimes it can be helpful to talk to someone in person, who can listen and be there for you, as well as explore different pathways to recovery. This service is particularly helpful to those who find it difficult to express themselves over the phone and prefer to talk face to face with someone about what is going on.

The EASTERN COPES workers have experience as carers of people with a mental illness and provide valuable and compassionate support to assist families who are supporting someone with mental illness. They are based across three mental health services; Upton House (Box Hill Hospital), Eastern Area Mental Health (Koonung Clinic) and Linwood PARC a short-term acute residential facility run in partnership with Eastern Health.

Families, carers and friends can make an appointment to see the COPES support workers by calling Koonung Clinic direct on 98435800 or by ringing the ARAFEMI Mind Carer Helpline on 1300 550 265 or via staff or case managers within Eastern Mental Health Services. 

Appointments are available on Tuesdays during business hours. Phone appointments and after hours appointments are also available.

This is a free and confidential service.