About PHaMs

Personal helpers and mentors (PHaMs), help people with mental illness overcome social
isolation and increase their connections to the community. Our personal helpers and mentors support you on your own recovery journey.

How PHaMs can Help

Our PHaMs team understand mental health issues. As qualified professionals they will:

  • appreciate diversity and cultural needs
  • be understanding and treat you with respect and dignity
  • take the time to get to know you and your individual needs
  • talk to you about your preferences and choices
  • use their knowledge of local services and opportunities to support you to achieve
    your goals
  • work at your pace
  • value you as a unique person and not judge you

Who is Eligible?

  • People aged 16 years or over
  • People needing support with their mental health and housing
  • People who reside in the Greater Dandenong region.

We Can Support You

PHaMs workers will support you to:
• improve or get your relationships with family and friends back on track
• improve your emotional and mental health
• build self confidence and develop a positive attitude
• plan and achieve goals to improve your life
• access community services like health, housing or family support
• reconnect with your community by involving you in social or community
activities or groups
• cope better with everyday tasks like getting to places on public transport,
housekeeping and budgeting.

This is a free service and translaters are available if required.

Download the PHaMs fact sheet for more information.

Download the PHaMs brochure


Compassion, integrity, respect, social justice, excellence, collaboration

Contact Us

Contact the PHaMs Teams
Phone: 03 9791 1088
Fax: 03 9706 8587
ARAFEMI Victoria Inc./PhaMs
Level 1, 345 Lonsdale St
Dandenong Victoria 3175

We will gladly give you information about the program & answer your questions about eligibilty and help you complete an application form.


PHaMs also helps Carers and Families with links to support!

At ARAFEMI we recognise the role that families, friends and carers play in the ongoing
recovery from mental illness. As a leader in Statewide peer support for carers, we listen and support the voice of amilies towards better mental health through our help line, support groups and online services.

Flexible Respite Services
ARAFEMI’s Flexible Respite Options support families and carers to take time out. Our
respite programs offer the opportunity for families and carers to explore options for
having some time out and planning a break from caring.

For more information about ARAFEMI’s Carer Support Services or Flexible Respite options call our

Carer Helpline on 1300 550 265.