Telephone Helpline

ARAFEMI Mind Carer Helpline

Phone: 1300 550 265 9am-5pm, Monday to Friday

"Thank you, thank you to everyone that picked up that phone and assisted. You don't know how much you helped" Carer consultation 07

Our helpline provides free, confidential information, support and referral for family, carers, and friends of people with a mental illness. Health professionals and other interested groups may also use this service to find out about supporting families and carers in the community.

Our trained telephone support workers provide the helpline service and are supervised and supported by our Family Support staff.

Telephone support workers can:

  • Talk through your situation with you
  • Help you work out strategies for looking after yourself or supporting a family member or friend with a mental illness
  • Provide referral information for carer, community and mental health services
  • Talk with you about our family support group and family education workshops or link you to similar services


After Hours and Crisis Support:

If you need to talk to someone after hours or immediately, you can call one of the following 24-hour help lines:

Kids Helpline: 1800 55 1800
Lifeline 13 11 14
Suicide helpline Victoria 1300 651 251
Mensline Australia 1300 78 99 78

Click here if you need to talk to someone for mental health advice 

Click here if you need information on what to do in an emergency (suicide)